It’s riskier than you think.
High turnover and poor training have long plagued the cleaning industry, creating instability, safety risks, and inconsistent performance. When vendors rely on undertrained, short-term staff, they’re not truly cleaning—they’re just pushing dirt around. And when that happens, facility managers are left managing complaints, compliance risks, and preventable costs.
In fact, the commercial cleaning industry faces annual turnover rates as high as 300%*, one of the highest of any service profession. Behind every short-staffed shift and inconsistent clean is a facility manager juggling risks, costs, and complaints that are all preventable with the right people and proper training.
At Pegasus, we know that people are the foundation of performance. The difference between a building that looks clean and one that’s truly healthy starts with how teams are trained, supported, and empowered to deliver excellence.
Why Turnover Hurts Facilities
When cleaning vendors fail to invest in their people, everyone feels the impact:
- Inconsistent Quality
Constant turnover leads to missed details and unpredictable results. - Higher Risk
Inexperienced workers increase the chance of injury, equipment misuse, and cross-contamination. - Lost Productivity
Time spent retraining or correcting mistakes takes away from maintaining your facility. - Low Morale
Without growth opportunities, employees see cleaning as temporary work—not a profession.
Turnover isn’t just a staffing issue—it’s a performance problem.
How Pegasus Solves the Problem
Pegasus takes a professional, people-first approach to cleaning. We’ve built a development system that transforms a high-turnover job into a high-performance career.
- Pegasus University (Phase One)
PegU, our online learning platform, delivers comprehensive onboarding, covering HR, Safety, and Operations. Every new team member completes video-based instruction and must pass a certification test before entering the field. - Janitor University™ (Phase Two)
Graduates progress to our health-centric cleaning curriculum, where they master the Pegasus (OS1)™ Cleaning Operating System at regional learning centers or through on-site sessions. - Boot Camp (Phase Three)
Hands-on training led by (OS1)™ Field Trainers ensures every team member can apply their skills in real-world settings with precision and confidence. - Continuous Learning (Phase Four)
Ongoing training—both online and in person—keeps our teams aligned with the latest industry standards, safety regulations, and technology.
A Culture That Elevates Performance
At Pegasus, training isn’t an event—it’s a mindset. We invest in our people because better training builds stronger teams, higher engagement, and better results.
Our approach has led to 40% lower turnover and 50% higher job satisfaction than the industry average.
These improvements translate into fewer service disruptions, higher inspection scores, and more consistent facility performance for our clients.
Pegasus team members don’t just show up—they take pride in their craft and raise the bar for what “clean” truly means.
Expect Better. Demand Pegasus.
Stop accepting high turnover and undertrained teams as the norm. Pegasus delivers measurable performance through professional training, structure, and respect for the people who make it all possible.
Turn High Turnover Into High Performance
*Source: ISSA, Industry Trends Report 2024-2025, BSCAI, Cleaning Costs and Turnover Benchmark Survey 2025
Read the Next Post in this Series:
Challenge 5: Lack of Ownership – Vendors that only react after problems happen aren’t partners—they’re liabilities.
