Switching vendors shouldn’t be a headache.
For many facility managers, the idea of changing cleaning vendors feels like a nightmare. The last thing you need is a chaotic transition that disrupts operations and erodes trust. Yet too often, new vendors arrive unprepared—without the training, understanding of your needs, or structured plan needed to succeed from day one.
At Pegasus, onboarding inspires confidence—not anxiety. Our proven, phased transition process takes the guesswork out of switching service providers, ensuring every detail is managed with precision and care.
Why Onboarding Fails
- No Clear Process
Many vendors rely on ad-hoc planning instead of a documented, repeatable transition system. - Insufficient Training
Teams arrive without understanding site-specific procedures, safety protocols, or compliance standards. - Disrupted Operations
Poor communication and planning lead to downtime, confusion, and lost productivity.
You shouldn’t have to hold your vendor’s hand. They should be ready to perform—seamlessly—from day one.
How Pegasus Makes It a Seamless Transition
Pegasus redefines onboarding through process, planning, and partnership. Our structured, phased program ensures a smooth handoff and measurable improvements from the very start.
Phase One (30 Days Prior to Service) | Pre-Service Preparation
- Kick-Off Meeting: Define expectations, workload, and schedule while sharing all technical data.
- Job Walkthrough: Introduce the Pegasus operations team, complete a site survey, and note specific requirements.
- Implementation Meetings: Confirm scope of work, order supplies, finalize insurance, and complete administrative setup.
Phase Two (1–2 Weeks Prior to Service) | Pre-Service Assessment
- Visual Study: Assess facility logistics to identify challenges and tailor plans.
- Personnel Evaluation: Select and prepare the right team members for your site.
- (OS1™) Project Roadmap: Develop a detailed action plan and KPIs using our proprietary operating system.
Phase Three (Day One and Beyond) | Quality Control Management
- First Two Weeks: Conduct daily and nightly inspections to ensure standards and satisfaction.
- Ongoing: Perform weekly and monthly management and customer reviews, monthly senior assessments, and ongoing safety checks to maintain excellence.
Measurable Results from Day One
Every transition is tracked through our PegDesk™ performance platform, giving facility managers real-time visibility into onboarding progress and quality scores.
A Better Way to Begin
Switching vendors doesn’t have to be stressful. With Pegasus, onboarding is seamless, structured, and designed to set your facility up for long-term success. Because when your partner starts strong, everything else follows.
Expect Better. Demand Pegasus.
Make your next transition the last one you’ll have to worry about. Pegasus handles every detail so you can focus on what matters most.
Seamless Implementation. Flawless Execution. Superior Results.
Read the Next Post in this Series:
Facility Management: Why It’s Time to Expect Better – When every process has purpose and every person takes ownership, clean isn’t just a promise—it’s proof.
